One page contains "decision pending":
Capital One Customer Service Complaints Department | HissingKitty.com
File a complaint with Capital One customer service department. Best contact info for Capital One corporate headquarters with 1-800 phone number, email, and office address.
...Once I got her to admit that my dispute was still pending I asked why my account had not been credited the charge pending the dispute decision like I was told it would be on the 12th when the dispute was re-opened....
...Every other time I have disputed a charge I was credited the amount in dispute and unless I was looking at the wrong page it even spells out in your policy statement that disputed charges will be credited back to the account pending a decision....
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